Customer Satisfaction & Loyalty | Johnson Indonesia Training
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Customer Satisfaction & Loyalty

KODE TRAINING: D. 7

Tanggal & Lokasi Training

JAKARTA

BANDUNG

SURABAYA

BALI

16-17 Oktober 2017 Lihat Lampiran Jadwal 2017 (Luar Kota) Lihat Lampiran Jadwal 2017 (Luar Kota) Lihat Lampiran Jadwal 2017 (Luar Kota)
06-07 November 2017

14-15 Desember 2017

02-03 Januari 2018

21-22 Februari 2018

01-02 Maret 2018

05-06 April 2018

30-31 Mei 2018

18-19 Juni 2018

18-19 Juli 2018

23-24 Agustus 2018

06-07 September 2018

30-31 Oktober 2018

12-13 November 2018

20-21 Desember 2018

Jam Pelaksanaan :

09.00 – 16.00 WIB

Tempat :
Alternatif Hotel: Ibis Group, Amos Cozy, The Park Lane, Harris Group, hotel lainnya yang akan kami konfirmasi kemudian

Team Trainer Johnson Indonesia (Alternatif):

  • Dra.Psi. Ani Wijaya, MM.
  • Johnson Alvonco, Ph.D

Fee Training (Jakarta): 2017

Rp. 5.500.000,-/ orang

Fee Training (Jakarta): 2018

Rp. 5.750.000,-/ orang

Fee Training (Luar Kota):

Rp. 7.000.000,-/ orang (kirim 1-5 peserta)

Rp 6.000.000,-/ orang (kirim diatas 5 peserta)

Inc : Seminar Kit, Certificate, Lunch, Snack, Souvenir

MANFAAT TRAINING

  • Memahami konsep kepuasan dan kesetiaan pelanggan
  • Memahami variabel dan dimensi kepuasan dan kestiaan pelanggan
  • Memiliki kemampuan membangun standar layanan yang dapat memuaskan pelanggan
  • Mampu membuat program-program meningkatkan kepuasan dan loyalitas pelanggan

MATERI TRAINING

  • Customer Satisfaction
    • Siapa Pelanggan Anda?
    • Mengapa Anda Harus Memuaskan Pelanggan Anda?
    • Konsep dan Prinsip Kepuasan Pelanggan (Customer Satisfaction)
    • Variabel-Variable Sukses Membangun Kepuasan Pelanggan:
      • People
      • Process
      • Product & Service Feature
      • Infrastructure
      • Price
    • Dimensi (Ukuran) Kepuasan Pelanggan
      • Reliabilty
      • Responsiveness
      • Assurance
      • Emphaty
      • Tangibles
  • Customer Loyalty
    • Konsep dan Prinsip Kesetiaan Pelanggan (Customer Loyalty)
    • Manfaat Perusahaan Terhadap Pelanggan Setia
    • Proses Membangun Kesetian Pelanggan
      • Proses Membangun Relasi Dengan Pelanggan
      • Customer Relationship Management – 4R (Relationship, Retention, Reveral, Recovery)
      • Program Membangun Kesetiaan Pelanggan
    • Evaluasi Pertumbuhan Kesetiaan Pelanggan

Target Peserta :

Staff, Supervisor, dan Manager Front-Line (Customer Service, Customer Care, CRM, Sales, Marketing, Business Development)

INFORMATION

For Registration, Please Contact :

Johnson Indonesia – Training Center

Dwi/ Narita/ Nur/ Komariah

Telp. (021) 541 9152/ 541 7516, Hp: 0815 972 5020

E-mail:

infotraining27@gmail.com

info27@johnson.co.id

Website:

http://www.johnson.co.id

http://www.seminarjohnson.com

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Total Quality Management (TQM)

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Oktober, 26-27, 2017

Account Payable Management

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November, 13-14, 2017

Key Account Management (KAM)

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Oktober, 30-31, 2017

Effective Communication

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November, 13-14, 2017

Workload Analysis (Analisa Beban Kerja)

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November, 02-03, 2017

Effective Leadership

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November, 09-10, 2017

Basic Accounting

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Oktober, 30-31, 2017

Complaint Handling Management

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November, 01-02, 2017

Purchasing & Procurement Management

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November, 09-10, 2017

General Affairs (GA) Professional

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November, 15-16, 2017

Customer Relationship Management (CRM)

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November, 08-09, 2017

Zero Defect Through Poka-Yoke

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November, 23-24, 2017

Basic Treasury For Banking

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Oktober, 25-26, 2017

Professional Branch Management

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November, 06-07, 2017

Sales Force Management

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Oktober, 20-21, 2017

Accounting For Inventory

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Oktober, 26-27, 2017

Telemarketing Skill

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November, 16-17, 2017


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