Customer Satisfaction & Loyalty

Customer Satisfaction & Loyalty

Manfaat Training :

  • Memahami konsep kepuasan dan kesetiaan pelanggan
  • Memahami variabel dan dimensi kepuasan dan kestiaan pelanggan
  • Memiliki kemampuan membangun standar layanan yang dapat memuaskan pelanggan
  • Mampu membuat program-program meningkatkan kepuasan dan loyalitas pelanggan

Materi Training :

  • Customer Satisfaction
    • Siapa Pelanggan Anda?
    • Mengapa Anda Harus Memuaskan Pelanggan Anda?
    • Konsep dan Prinsip Kepuasan Pelanggan (Customer Satisfaction)
    • Variabel-Variable Sukses Membangun Kepuasan Pelanggan:
      • People
      • Process
      • Product & Service Feature
      • Infrastructure
      • Price
    • Dimensi (Ukuran) Kepuasan Pelanggan
      • Reliabilty
      • Responsiveness
      • Assurance
      • Emphaty
      • Tangibles
  • Customer Loyalty
    • Konsep dan Prinsip Kesetiaan Pelanggan (Customer Loyalty)
    • Manfaat Perusahaan Terhadap Pelanggan Setia
    • Proses Membangun Kesetian Pelanggan
      • Proses Membangun Relasi Dengan Pelanggan
      • Customer Relationship Management – 4R (Relationship, Retention, Reveral, Recovery)
      • Program Membangun Kesetiaan Pelanggan
    • Evaluasi Pertumbuhan Kesetiaan Pelanggan

Target Peserta :

Staff, Supervisor, dan Manager Front-Line (Customer Service, Customer Care, CRM, Sales, Marketing, Business Development)

Team Trainer Johnson Indonesia :

  • Dra.Psi. Ani Wijaya, MM.
  • Johnson Alvonco, Ph.D

Tanggal Pelaksanaan :

05-06 April 2018

30-31 Mei 2018

18-19 Juni 2018

18-19 Juli 2018

23-24 Agustus 2018

06-07 September 2018

Jadwal Public Training 2018 Lengkap

Jam Pelaksanaan :

09.00 – 16.00 WIB

Tempat :
Alternatif Hotel: Ibis Group, Oria, Amos Cozy, The Park Lane, Harris Group, hotel lainnya yang akan kami konfirmasi kemudian

Fee Training (Jakarta) :

Rp. 5.750.000,-/ orang

Private Training :

Rp. 8.000.000,-/ orang (PASTI RUNNING)

Fee Training (Luar Kota) :

Rp. 7.000.000,-/ orang (kirim 1-5 peserta)

Rp. 6.000.000,-/ orang (kirim diatas 5 peserta)

Inc : Seminar Kit, Certificate, Lunch, Snack, Souvenir

 

INFORMASI

Registrasi, hubungi :

Johnson Indonesia – Training Center

Dwi/ Nur/ Komariah/ Ria

Telp. (021) 541 9152/ 541 7516, Hp: 0815 972 5020

E-mail:

infotraining27@gmail.com

info27@johnson.co.id

Website:

http://www.johnson.co.id

http://www.seminarjohnson.com

DOWNLOAD BROSUR

FORM REGISTRASI

Kode Training

Topik Training

Tanggal Training

Lokasi Training

Tipe Permintaan

Peserta yang didaftarkan

Nama

Jabatan

Metode Pembayaran

Pesan

Enrroled By:

Nama

Email

Nama Perusahaan

Jabatan

Telp Kantor

Fax

No. Hp

Note

Kirim Salinan Form ke Email saya

captcha
Masukkan kode diatas:

Print Friendly, PDF & Email

<

JADWAL FIXED TRAINING RUNNING
Accounting Receivable Management

Confirm Running
Mei, 03-04, 2018

Business To Business Marketing & Sales Strategy

Confirm Running
Mei, 14-15, 2018

Salesmanship Training & Workshop

Confirm Running
Mei, 22-23, 2018

TNA & ROI in Training

Confirm Running
Mei, 07-08, 2018

Office Management

Confirm Running
Mei, 14-15, 2018

Total Quality Management

Confirm Running
Mei, 07-08, 2018

Acceptance Sampling Plan (MIL STD 105E & 414)

Confirm Running
Mei, 17-18, 2018

Cost Reduction Strategic in Manufacturing

Confirm Running
Mei, 03-04, 2018

Corporate Budgeting: Planning & Controlling

Confirm Running
Mei, 16-17, 2018

Cash Flow & Treasury Management

Confirm Running
Mei, 17-18 2018

Workload Analysis (Analisa Beban Kerja)

Confirm Running
Mei, 07-08, 2018

Administrasi Keuangan

Confirm Running
Mei, 08-09, 2018

Penerapan Good Corporate Governance (GCG)

Confirm Running
Mei, 24-25, 2018

Presentation Techniques for Bussiness

Confirm Running
Mei, 03-04, 2018

Lean Production & Operation Manufacturing

Confirm Running
Mei, 24-25, 2018

Strategy Marketing Management

Confirm Running
Mei, 02-03, 2018