Standar Layanan Perbankan

Standar Layanan Perbankan

Manfaat Training :

  • Memahami konsep dan prinsip standar layanan perbankan
  • Mampu menerapkan standar layanan perbankan
  • Dapat memberikan layanan standar

Materi :

  1. STANDAR PENAMPILAN
    • Standar penampilan Customer Service & Teller Wanita
    • Seragam CS & Teller Wanita
    • Seragam yang tidak perkenankan
    • Standar penampilan Customer & Teller Pria
    • Seragam CS & Teller Pria
    • Standar tempat kerja Customer Service
  2. STANDAR SIKAP: STANDAR LAYANAN PEMBUKAAN REKENING
    • Standar salam saat awal melayani nasabah
    • Standar melayani nasabah
    • Standar menangani keluhan
    • Tambahan Alternatif Visual
    • Standar bertelepon
  3. STANDAR SIKAP: STANDAR LAYANAN TELLER
    • Standar melayani nasabah
    • Standar Menangani Keluhan
    • Standar Tempat Kerja Teller
  4. STANDAR SATUAN PENGAMANAN (SATPAM)
    • Standar penampilan bagi Satuan Pengamanan (SATPAM)
    • Pakaian Dinas Harian (PDH)
    • Pakaian Dinas Lapangan (PDL)

Target Peserta :

  • Petugas Front-Line, Customer Service

Trainer & Facilitator :

  • Rini Fauziah, SE.
  • Dra. Psi. Ani Wijaya, MM.
  • Johnson Alvonco, Ph. D

Tanggal Pelaksanaan :

25-26 April 2018

22-23 Mei 2018

21-22 Juni 2018

25-26 Juli 2018

09-10 Agustus 2018

Jadwal Public Training 2018 Lengkap

Jam Pelaksanaan :

09.00 – 16.00 WIB

Tempat :
Ibis Group, Oria, Amos Cozy, The Park Lane, Harris Group, hotel lainnya yang akan kami konfirmasi kemudian

Fee Training (Jakarta) :

Rp. 5.750.000,-/ orang

Private Training:

Rp. 8.000.000,-/ orang (PASTI RUNNING)

Fee Training (Luar Kota):

Rp. 8.500.000,-/ orang (kirim 1-5 peserta)

Rp. 8.000.000,-/ orang (kirim diatas 5 peserta)

Inc : Seminar Kit, Certificate, Lunch, Snack, Souvenir

 

INFORMATION

For Registration, Please Contact :

Johnson Indonesia – Training Center

Dwi/ Nur/ Komariah/ Ria

Telp. (021) 541 9152/ 541 7516, Hp: 0815 972 5020

E-mail:

infotraining27@gmail.com

info27@johnson.co.id

Website:

http://www.seminarjohnson.com

http://www.johnson.co.id

DOWNLOAD BROSUR

FORM REGISTRASI

Kode Training

Topik Training

Tanggal Training

Lokasi Training

Tipe Permintaan

Peserta yang didaftarkan

Nama

Jabatan

Metode Pembayaran

Pesan

Enrroled By:

Nama

Email

Nama Perusahaan

Jabatan

Telp Kantor

Fax

No. Hp

Note

Kirim Salinan Form ke Email saya

captcha
Masukkan kode diatas:

Print Friendly, PDF & Email

<

JADWAL FIXED TRAINING RUNNING
Customer Relationship Management (CRM)

Confirm Running
April, 23-24, 2018

Business To Business Marketing & Sales Strategy

Confirm Running
April, 19-20, 2018

Salesmanship Training & Workshop

Confirm Running
April, 25-26, 2018

TNA & ROI in Training

Confirm Running
April, 23-24, 2018

Basic Selling Skill & Motivation

Confirm Running
April, 23-24, 2018

Balance Scorecard & KPI Design

Confirm Running
April, 24-25, 2018

Mindset Revolution

Confirm Running
April, 19-20, 2018

Advance Selling Skill

Confirm Running
April, 16-17, 2018

General Affairs (GA) Professional

Confirm Running
April, 12-13, 2018

Dasar Multifinance Syariah

Confirm Running
April, 10, 2018

General Affairs (GA) Professional

Confirm Running
April, 16-17, 2018, Yogyakarta

Administrasi Keuangan

Confirm Running
April, 26-27, 2018

Effective Leadership

Confirm Running
April, 19-20, 2018

Account Payable Management

Confirm Running
April, 09-10, 2018

Competency Based HR Management

Confirm Running
April, 09-10, 2018

Training Designing & Administration Evaluation

Confirm Running
April, 16-17, 2018