Book By Johnson Alvonco

Business Process Mapping

Business Process Mapping

Deskripsi:

Proses adalah serangkaian kegiatan yang merubah masukan menjadi keluaran. Proses pengenalan dan penggambaran kegiatan-kegiatan yang ada pada suatu organisasi adalah pemetaan proses bisnis (business process mapping). Proses-proses bisnis seringkali tidak tergambar dengan baik sehingga tidak semua anggota organisasi paham atas keseluruhan proses yang ada.

Akumulasi aktivitas yang berlangsung dalam setiap proses bisnis inilah yang pada akhirnya menentukan keberhasilan suatu perusahaan. Jadi proses harus dianalisis untuk memastikan bahwa mereka mendukung tujuan bisnis utama.

Analisis proses sangat berguna dalam memastikan pencapaian tujuan bisnis yang berkaitan dengan layanan pelanggan, efisiensi, efektivitas dan profitabilitas.

Manfaat Training :

  • Memetakan pengelompokan rincian dan keterkaitan antar proses bisnis dalam organisasi
  • Memberikan alternatif perbaikan proses bisnis agar dapat memberikan nilai tambah yang lebih sesuai dengan kebutuhan para pemangku kepentingan (stakeholders)

Materi :

  • Pendahuluan:
  • INTRODUCTION TO PROCESS MAPPING
    • What is PROCESS MAPPING
    • Why process mapping is important
    • The standard symbols used in process mapping
    • Types of process maps
    • Process mapping as a continuous improvement tool.
    • The 4 major steps of process mapping: Process Identification, Information Gathering, Interviewing and Map Generation., Analyzing the Data.
    • Customer Mapping
    • Spaghetti Maps and RACI Matrices

  • DRILLING DOWN INTO THE PROCESS.
    • Process Defined.
    • Processes, Units, Tasks, and Actions.
    • Identifying Inputs and Outputs to Units.
    • Defining Task and Action Levels

  • PROCESS IDENTIFICATION.
    • Finding the Story
    • Identifying Company Processes
    • Business Process Timeline Worksheets
    • Comprehensive Example

  • INFORMATION GATHERING.
    • Describe the Process.
    • Interviewing the Process and Unit Owners.
    • Process Profile Worksheet

  • INTERVIEWING AND MAP GENERATION.
    • Interviewing
    • Map Generation

  • ANALYSIS OF THE PROCESS MAPS
    • Review the Process Profile Worksheet
    • Review the Process Map

  • SPAGHETTI MAPS AND RACI MATRICES
    • Spaghetti Maps
    • Identifying the Key Steps
    • Building the Actual Map
    • Analyzing the Spaghetti Map

  • RACI Matrices
    • Building the RACI Matrix.
    • Analyzing the RACI Matrix.

  • Rencana tindakan dan Penutup.

Target Peserta :

Pihak yang membutuhkan pelatihan ini

Pembicara / Fasilitator :

  • Rachmat Boerhan, CHRP, CHT, CPM, CSCP.

Tanggal Pelaksanaan :

19-20 Januari 2022
17-18 Februari 2022
21-22 Maret 2022
27-28 April 2022
23-24 Mei 2022
20-21 Juni 2022
21-22 Juli 2022
03-04 Agustus 2022
14-15 September 2022
17-18 Oktober 2022
03-04 November 2022
14-15 Desember 2022

Jam Pelaksanaan:

  • Online Training: 1 hari / jam 09.00-16.00 WIB
  • Online Training: 2 hari / jam 09.00-16.00 WIB
  • Offline Training: 2 hari / jam 09.00-16.00 WIB

Tempat :
Alternatif Hotel: Ciputra Hotel, Ibis Group, Hotel Oria Jakarta, Hotel Holiday Inn Jakarta wahid hasyim, Hotel Twin Plaza , hotel lainnya yang akan kami konfirmasi Alternatif kemudian

Metode Training :

  • Online Training (Zoom Metting)
  • Offline Training (Di Hotel / Johnson Training Center) 

Fee Training (Jakarta):

  • Online Training: Rp. 3.500.000,-/orang/ 1 hari
  • Online Training: Rp. 5.500.000,-/orang/ 2 hari
  • Offline TrainingRp. 5.950.000,-/orang 2 Hari (Hotel di jakarta)

Private Training:

Rp. 8.000.000,-/ orang (PASTI RUNNING)

Fee Training (Luar Kota):

Rp. 12.000.000,-/ orang (PASTI RUNNING)

Rp. 8.500.000,-/ orang (kirim 1-5 peserta)

Rp. 8.000.000,-/ orang (kirim diatas 5 peserta)

Inc : Seminar Kit, Certificate, Lunch, Snack, Souvenir

INFORMASI

Registrasi, hubungi :

Johnson Indonesia – Training Center

Nur/ Komariah/ Ria /Nisa /Dinda

Telp. (021) 541 9152/ 541 7516, Hp: 0815 972 5020

E-mail:

[email protected]

[email protected]

Website:

https://www.seminarjohnson.com

https://www.johnson.co.id

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