Book By Johnson Alvonco

Customer Retention

Customer Retention

Deskripsi :

Persaingan bisnis kian sengit dan sama sengitnya dengan mengelola loyalitas pelanggan. Untuk menyiasatinya, perusahaan harus mengenal pelanggan dengan betul. Loyalitas dan kepuasan pelanggan, dua kata ini begitu berarti bagi perusahaan. Lalu bagaimana Customer Retention bisa membantu?

Sebagian perusahaan mungkin telah melakukan beragam cara untuk mewujudkannya. Tak jarang banyak perusahaan tiba-tiba mendadak baik bagi pelanggan.

Pelatihan ini sangat diperlukan bagi professional agar mampu memahami dan menerapkan serta mengevaluasi strategi dan metode mempertahankan pelanggan yang efektif.

Manfaat Training :

  • Mampu meningkatkan kompetensi professional dalam mempertahankan pelanggan (customer retention)
  • Memiliki kemampuan memahami dan mengenali pelanggan loyal
  • Mampu memahami strategi dan metode mempertahankan loyalitas pelanggan
  • Dapat membuat, menerapkan dan mengevaluasi program strategi mempertahankan pelanggan
  •  

Materi :

  • Introduction
  • Competency Professional
  • The Customer: Konsep Customer, Jenis Customer, Service, Customer Service, Customer Journey
  • Know Your Customer
  • Customer Value
  • Component Customer Service
  • Dimensi Kualitas Service
  • Customer Satisfaction: Konsep Customer Satisfaction, Pentingnya Kepuasan Pelanggan, Level Customer Satisfaction,  Process Customer Satisfaction
  • Customer Service Strategy
  • Customer Relationship Management (CRM): Marketing, Sales, Service
  • Strategy Customer Retention: Concept, Process, Strategy Customer Retention, Evaluation
  • Strategy Customer Loyalty: Concept, Process, strategy Customer Loyalty Program

Target Peserta :

Customer Retention/Customer Relationship, Marketing Communications, Marketing/Sales

Pembicara / Fasilitator :

  • Johnson Alvonco, Ph.D
  • Glenn J. Sompie, SE, MM, MA (Alternatif Trainer)

 

Tanggal Pelaksanaan:

Tahun 2022 :

 

20-21 Januari 2022

10-11 Februari 2022

08-09 Maret 2022

19-20 April 2022

19-20 Mei 2022

09-10 Juni 2022

07-08 Juli 2022

24-25 Agustus 2022

 

19-20 September 2022

13-14 Oktober 2022

24-25 November 2022

26-27 Desember 2022

Jam Pelaksanaan :

  • Online Training: 1 hari / jam 09.00-16.00 WIB
  • Online Training: 2 hari / jam 09.00-16.00 WIB
  • Offline Training: 2 hari / jam 09.00-16.00 WIB

Tempat :
Alternatif Hotel: Ciputra Hotel, Ibis Group, Hotel Oria Jakarta, Hotel Holiday Inn Jakarta wahid hasyim, Hotel Twin Plaza , hotel lainnya yang akan kami konfirmasi Alternatif kemudian

Metode Training :

  • Online Training (Zoom Meeting)
  • Offline Training (Di Hotel / Johnson Training Center) (Trainer wajib negatif Rapid Test Covid berlaku selama 14 hari dan menggunakan Face Shield saat mengajar)

Fee Training :

  • Online Training: Rp. 3.500.000,-/orang / 1 hari full day 
  • Online TrainingRp. 5.950.000,-/orang / 2 hari full day

Fee Training (Jakarta):

Rp. 5.950.000,-/ orang (Offline Training)

Private Training:

Rp. 8.000.000,-/ orang (PASTI RUNNING)

Fee Training (Luar Kota):

Rp. 12.000.000,-/ orang (PASTI RUNNING)

Rp. 8.500.000,-/ orang (kirim 1-5 peserta)

Rp. 8.000.000,-/ orang (kirim diatas 5 peserta)

Inc : Seminar Kit, Certificate, Lunch, Snack, Souvenir

INFORMASI

Registrasi, hubungi :

Johnson Indonesia – Training Center

Nur/ Komariah/ Ria/ Nisa / Dinda

Telp. (021) 541 9152/ 541 7516, Hp: 0815 972 5020

E-mail:

[email protected]

[email protected]

Website:

http://www.seminarjohnson.com

https://www.johnson.co.id

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