Book By Johnson Alvonco

Etika Dan Pelayanan Customer (Beauty Class)

Etika Dan Pelayanan Customer (Beauty Class)

Manfaat Training :

  • Memahami etika dan pelayanan customer
  • Mampu menerapkan etika dan pelayanan customer

Materi :

  1. Konsep Dan Prinsip Dasar Customer Service Excellence Sosiologi
  2. Mindset Professional Dalam Layanan Prima
  3. Service Value Added
    • Component Service
    • Dimensi Kualitas Service
  4. Keterampilan Berkomunikasi Dalam Layanan Pelanggan
    • Kenali Pelanggan Anda
    • Direct Communication
    • Teknik Komunikasi (Indirect – Telepon) Dalam Layanan Pelanggan
  5. Hospitality (Keramahtamahan) Dalam Layanan Pelanggan
  6. SMART Handling Complaint
  7. Penampilan Professional (Grooming) – BEAUTY CLASS

Target Peserta :

  • Petugas Front-Line, Customer Service

Trainer & Facilitator :

  • Dra. Psi. Ani Wijaya, MM.
  • Johnson Alvonco, Ph. D

Tanggal Pelaksanaan :

10-11 Januari 2019

14-15 Februari 2019

26-27 Maret 2019

23-24 April 2019

20-21 Mei 2019

18-19 Juni 2019

16-17 Juli 2019

05-06 Agustus 2019

24-25 September 2019

17-18 Oktober 2019

25-26 November 2019

02-03 Desember 2019

Jam Pelaksanaan :

09.00 – 16.00 WIB

Tempat :
Ibis Group, Oria, Amos Cozy, The Park Lane, Harris Group, hotel lainnya yang akan kami konfirmasi kemudian

Fee Training (Jakarta) :

Rp. 5.750.000,-/ orang

Private Training:

Rp. 8.000.000,-/ orang (PASTI RUNNING)

Fee Training Luar Kota (Bali, Bandung, Jogja, Surabaya):

Rp. 8.500.000,-/ orang (kirim 1-5 peserta)

Rp. 8.000.000,-/ orang (kirim diatas 5 peserta)

Inc : Seminar Kit, Certificate, Lunch, Snack, Souvenir

 

INFORMATION

For Registration, Please Contact :

Johnson Indonesia – Training Center

Dwi/ Nur/ Komariah/ Ria

Telp. (021) 541 9152/ 541 7516, Hp: 0815 972 5020

E-mail:

infotraining27@gmail.com

info27@johnson.co.id

Website:

http://www.seminarjohnson.com

https://www.johnson.co.id

DOWNLOAD BROSUR

FORM REGISTRASI

Kode Training

Topik Training

Tanggal Training

Lokasi Training

Tipe Permintaan

Peserta yang didaftarkan

Nama

Jabatan

Metode Pembayaran

Pesan

Enrroled By:

Nama

Email

Nama Perusahaan

Jabatan

Telp Kantor

Fax

No. Hp

Note

Kirim Salinan Form ke Email saya

captcha
Masukkan kode diatas:

Print Friendly, PDF & Email

<

JADWAL FIXED TRAINING
Financial Statement Analisis (FSA)

Confirm Running
Agustus, 19-20, 2019

Asset Management

Confirm Running
Agustus, 12-13, 2019

Sales Negotiation & Lobbying Skill

Confirm Running
Agustus, 22-23, 2019

Business Acumen (Ketajaman Bisnis)

Confirm Running
Agustus, 20-21, 2019

Mei, 02-03, 2019
Insurance Claims Fraud

Confirm Running
Agustus, 22-23, 2019

Basic HRM For The Beginners

Confirm Running
Agustus, 27-28, 2019

Penyusunan Kamus Kompetensi - Berdasarkan CBHRM

Confirm Running
Agustus, 19-20, 2019

Basic Accounting

Confirm Running
Agustus, 26-27, 2019

Strategic HRM & Manpower Analysis

Confirm Running
Agustus, 27-28, 2019

Cash Flow & Treasury Management

Confirm Running
September, 19-20, 2019

Sales Force Management

Confirm Running
Agustus, 21-22, 2019

Desk Collection Strategy

Confirm Running
Agustus, 28-29, 2019

Corporate Budgeting Planning & Controlling

Confirm Running
Agustus, 20-21, 2019

General Affairs (GA) Professional

Confirm Running
Agustus, 20-21, 2019

Strategy Marketing Management

Confirm Running
Agustus, 22-23, 2019

Effective Communication

Confirm Running
Agustus, 20-21, 2019

Telemarketing Skill

Confirm Running
Agustus, 14-15, 2019

Basic Insurance

Confirm Running
Agustus, 20-21, 2019

Seminar Gratis Efektivitas Communication Metode NLP

Confirm Running
Agustus, 19, 2019






VIDEO JOHNSON