Book By Johnson Alvonco

Etika Dan Pelayanan Customer

Etika Dan Pelayanan Customer

Manfaat Training :

  • Memahami etika dan pelayanan customer
  • Mampu menerapkan etika dan pelayanan customer

Materi :

  1. Konsep Dan Prinsip Dasar Customer Service Excellence Sosiologi
  2. Mindset Professional Dalam Layanan Prima
  3. Service Value Added
    • Component Service
    • Dimensi Kualitas Service
  4. Keterampilan Berkomunikasi Dalam Layanan Pelanggan
    • Kenali Pelanggan Anda
    • Direct Communication
    • Teknik Komunikasi (Indirect – Telepon) Dalam Layanan Pelanggan
  5. Hospitality (Keramahtamahan) Dalam Layanan Pelanggan
  6. SMART Handling Complaint
  7. Penampilan Professional (Grooming)

Target Peserta :

  • Petugas Front-Line, Customer Service

Trainer & Facilitator :

  • Dra. Psi. Ani Wijaya, MM.
  • Johnson Alvonco, Ph. D

Tanggal Pelaksanaan :

05-06 Januari 2023

02-03 Februari 2023

13-14 Maret 2023

13-14 April 2023

04-05 Mei 2023

08-09 Juni 2023

13-14 Juli 2023

15-16 Agustus 2023

07-08 September 2023

10-11 Oktober 2023

09-10 November 2023

19-20 Desember 2023

Jam Pelaksanaan :

  • 09.00 – 16.00 WIB / Sesuai Request

 Metode Training & Tempat :

  • Offline Training (Hotel Jakarta, Bali, Jogja, Surabaya, Bandung, dll)
  • Online Training (By Zoom di utamakan, sesuai request)
  • Hybrid Training (Online & Offline/ Onsite)

Fee Training (Jakarta) :

Rp. 5.500.000,-/ orang (Online Training)

Rp. 5.950.000,-/ orang (Offline Training 2 hari)

Rp. 9.000.000,-/ orang (Offline Training 3 hari)

Private Training:

Rp. 8.000.000,-/ orang (PASTI RUNNING)

Fee Training (Luar Kota):

Rp. 12.000.000,-/ orang (PASTI RUNNING BALI, BANDUNG, JOGJA DLL)

Rp. 8.500.000,-/ orang (kirim 1-5 peserta)

Rp. 8.000.000,-/ orang (kirim diatas 5 peserta)

Inc : Seminar Kit, Certificate, Lunch, Snack, Souvenir

INFORMASI

Registrasi, hubungi :

Johnson Indonesia – Training Center

Nur Lela/ Komariah/ Nisa/ Dinda/ Silva

Telp. (021) 5419152, Hp 08159725020

E-mail:

[email protected]

[email protected]

Website:

http://www.seminarjohnson.com

https://www.johnson.co.id

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