Book By Johnson Alvonco

Etika Dan Pelayanan Customer

Etika Dan Pelayanan Customer

Manfaat Training :

  • Memahami etika dan pelayanan customer
  • Mampu menerapkan etika dan pelayanan customer

Materi :

  1. Konsep Dan Prinsip Dasar Customer Service Excellence Sosiologi
  2. Mindset Professional Dalam Layanan Prima
  3. Service Value Added
    • Component Service
    • Dimensi Kualitas Service
  4. Keterampilan Berkomunikasi Dalam Layanan Pelanggan
    • Kenali Pelanggan Anda
    • Direct Communication
    • Teknik Komunikasi (Indirect – Telepon) Dalam Layanan Pelanggan
  5. Hospitality (Keramahtamahan) Dalam Layanan Pelanggan
  6. SMART Handling Complaint
  7. Penampilan Professional (Grooming)

Target Peserta :

  • Petugas Front-Line, Customer Service

Trainer & Facilitator :

  • Dra. Psi. Ani Wijaya, MM.
  • Johnson Alvonco, Ph. D

Tanggal Pelaksanaan :

10-11 Januari 2019

14-15 Februari 2019

26-27 Maret 2019

23-24 April 2019

20-21 Mei 2019

18-19 Juni 2019

16-17 Juli 2019

05-06 Agustus 2019

24-25 September 2019

17-18 Oktober 2019

25-26 November 2019

02-03 Desember 2019

Jam Pelaksanaan :

09.00 – 16.00 WIB

Tempat :
Ibis Group, Oria, Amos Cozy, The Park Lane, Harris Group, hotel lainnya yang akan kami konfirmasi kemudian

Fee Training (Jakarta) :

Rp. 5.750.000,-/ orang

Private Training:

Rp. 8.000.000,-/ orang (PASTI RUNNING)

Fee Training Luar Kota (Bali, Bandung, Jogja, Surabaya):

Rp. 8.500.000,-/ orang (kirim 1-5 peserta)

Rp. 8.000.000,-/ orang (kirim diatas 5 peserta)

Inc : Seminar Kit, Certificate, Lunch, Snack, Souvenir

 

INFORMATION

For Registration, Please Contact :

Johnson Indonesia – Training Center

Dwi/ Nur/ Komariah/ Ria

Telp. (021) 541 9152/ 541 7516, Hp: 0815 972 5020

E-mail:

[email protected]

[email protected]

Website:

http://www.seminarjohnson.com

https://www.johnson.co.id

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