Book By Johnson Alvonco

Standar Layanan Perbankan

Standar Layanan Perbankan

Manfaat Training :

  • Memahami konsep dan prinsip standar layanan perbankan
  • Mampu menerapkan standar layanan perbankan
  • Dapat memberikan layanan standar

Materi :

  1. STANDAR PENAMPILAN
    • Standar penampilan Customer Service & Teller Wanita
    • Seragam CS & Teller Wanita
    • Seragam yang tidak perkenankan
    • Standar penampilan Customer & Teller Pria
    • Seragam CS & Teller Pria
    • Standar tempat kerja Customer Service
  2. STANDAR SIKAP: STANDAR LAYANAN PEMBUKAAN REKENING
    • Standar salam saat awal melayani nasabah
    • Standar melayani nasabah
    • Standar menangani keluhan
    • Tambahan Alternatif Visual
    • Standar bertelepon
  3. STANDAR SIKAP: STANDAR LAYANAN TELLER
    • Standar melayani nasabah
    • Standar Menangani Keluhan
    • Standar Tempat Kerja Teller
  4. STANDAR SATUAN PENGAMANAN (SATPAM)
    • Standar penampilan bagi Satuan Pengamanan (SATPAM)
    • Pakaian Dinas Harian (PDH)
    • Pakaian Dinas Lapangan (PDL)

Target Peserta :

  • Petugas Front-Line, Customer Service

Trainer & Facilitator :

  • Rini Fauziah, SE.
  • Dra. Psi. Ani Wijaya, MM. (Alternatif Trainer)
  • Johnson Alvonco, Ph. D (Alternatif Trainer)

(Trainer wajib negatif Rapid Test Covid berlaku selama 14 hari dan menggunakan Face Shield saat mengajar)

Tanggal Pelaksanaan :

21-22 Desember 2020
05-06 Januri 2021
15-16 Februari 2021
01-02 Maret 2021
06-07 April 2021
04-05 Mei 2021
21-22 Juni 2021
14-15 Juli 2021
23-24 Agustus 2021
16-17 September 2021
11-12 Oktober 2021
29-30 November 2021
27-28 Desember 2021

Jam Pelaksanaan :

09.00 – 16.00 WIB

Tempat :
Alternatif Hotel: Ibis Group, Oria, Amos Cozy, The Park Lane, Harris Group, hotel lainnya yang akan kami konfirmasi kemudian

Metode Training :

  • Online Training (Menggunakan Aplikasi Zoom/ MS. Teams/ Sesuai request)
  • Offline Training (Di Hotel menerapkan protokol kesehatan) 

Fee Training (Jakarta) :

  • Online Training: Rp. 3.500.000,-/orang
  • Online Training 5.950.000,-/orang
  • Offline Training 5.950.000,-/orang

Fee Training (Luar Kota):

Rp. 12.000.000,-/ orang (PASTI RUNNING)

Rp. 8.500.000,-/ orang (kirim 1-5 peserta)

Rp. 8.000.000,-/ orang (kirim diatas 5 peserta)

Inc : Seminar Kit, Certificate, Lunch, Snack, Souvenir

INFORMATION

For Registration, Please Contact :

Johnson Indonesia – Training Center

Nur/ Komariah/ Ria/ Nisa / Dinda

Telp. (021) 541 9152/ 541 7516, Hp: 0815 972 5020

E-mail:

[email protected]

[email protected]

Website:

http://www.seminarjohnson.com

https://www.johnson.co.id

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