Book By Johnson Alvonco

Standar Layanan Perbankan

Standar Layanan Perbankan

Manfaat Training :

  • Memahami konsep dan prinsip standar layanan perbankan
  • Mampu menerapkan standar layanan perbankan
  • Dapat memberikan layanan standar

Materi :

  1. STANDAR PENAMPILAN
    • Standar penampilan Customer Service & Teller Wanita
    • Seragam CS & Teller Wanita
    • Seragam yang tidak perkenankan
    • Standar penampilan Customer & Teller Pria
    • Seragam CS & Teller Pria
    • Standar tempat kerja Customer Service
  2. STANDAR SIKAP: STANDAR LAYANAN PEMBUKAAN REKENING
    • Standar salam saat awal melayani nasabah
    • Standar melayani nasabah
    • Standar menangani keluhan
    • Tambahan Alternatif Visual
    • Standar bertelepon
  3. STANDAR SIKAP: STANDAR LAYANAN TELLER
    • Standar melayani nasabah
    • Standar Menangani Keluhan
    • Standar Tempat Kerja Teller
  4. STANDAR SATUAN PENGAMANAN (SATPAM)
    • Standar penampilan bagi Satuan Pengamanan (SATPAM)
    • Pakaian Dinas Harian (PDH)
    • Pakaian Dinas Lapangan (PDL)

Target Peserta :

  • Petugas Front-Line, Customer Service

Trainer & Facilitator :

  • Rini Fauziah, SE.
  • Dra. Psi. Ani Wijaya, MM. (Alternatif Trainer)
  • Johnson Alvonco, Ph. D (Alternatif Trainer)

Tanggal Pelaksanaan :

15-16 Januari 2019

19-20 Februari 2019

21-22 Maret 2019

25-26 April 2019

22-23 Mei 2019

20-21 Juni 2019

25-26 Juli 2019

08-09 Agustus 2019

10-11 September 2019

29-30 Oktober 2019

21-22 November 2019

19-20 Desember 2019

Jam Pelaksanaan :

09.00 – 16.00 WIB

Tempat :
Alternatif Hotel
: Ibis Group, Oria, Amos Cozy, The Park Lane, Harris Group, hotel lainnya yang akan kami konfirmasi kemudian

Fee Training (Jakarta) :

Rp. 5.750.000,-/ orang

Private Training:

Rp. 8.000.000,-/ orang (PASTI RUNNING)

Fee Training Luar Kota (Bali, Bandung, Jogja, Surabaya):

Rp. 8.500.000,-/ orang (kirim 1-5 peserta)

Rp. 8.000.000,-/ orang (kirim diatas 5 peserta)

Inc : Seminar Kit, Certificate, Lunch, Snack, Souvenir

 

INFORMATION

For Registration, Please Contact :

Johnson Indonesia – Training Center

Nur/ Komariah/ Ria/ Nisa

Telp. (021) 541 9152/ 541 7516, Hp: 0815 972 5020

E-mail:

[email protected]

[email protected]

Website:

http://www.seminarjohnson.com

https://www.johnson.co.id

DOWNLOAD BROSUR

FORM REGISTRASI

Kode Training

Topik Training

Tanggal Training

Lokasi Training

Tipe Permintaan

Peserta yang didaftarkan

Nama

Jabatan

Metode Pembayaran

Pesan

Enrroled By:

Nama

Email

Nama Perusahaan

Jabatan

Telp Kantor

Fax

No. Hp

Note

Kirim Salinan Form ke Email saya

captcha
Masukkan kode diatas:

Print Friendly, PDF & Email

<

JADWAL FIXED TRAINING
Supply Chain Management

Confirm Running
November, 26-27, 2019

Inventory Management & Control

Confirm Running
November, 26-27, 2019

Etos Kerja Professional

Confirm Running
November, 15-16, 2019

Corporate Secretary

Confirm Running
November, 18-19, 2019

Mei, 02-03, 2019
Desk Collection Strategy

Confirm Running
November, 26-27, 2019

Training Need Analysis (TNA)

Confirm Running
November, 25-26, 2019

Behavioral Event Interview (BEI) - CBHRM

Confirm Running
November, 26-27, 2019

Dasar Multifinance Syariah

Confirm Running
November, 19-20, 2019

Accounting Receivable Management

Confirm Running
November, 21-22, 2019

Digital Marketing

Confirm Running
November, 19-20, 2019

Asset Liability Management (ALMA)

Confirm Running
November, 21-22, 2019

Procurement For Non Procurement

Confirm Running
November, 28-29, 2019

Advance Treasury Management

Confirm Running
November, 20-21, 2019

SPC & Capability With Minitab

Confirm Running
November, 25-26, 2019

Complain Handling Management

Confirm Running
November, 14-15, 2019

Cash Flow & Treasury Management

Confirm Running
November, 21-22, 2019

Account Payable Management

Confirm Running
November, 21-22, 2019

Coaching & Counseling Skill

Confirm Running
November, 25-26, 2019

Seminar Gratis Efektivitas Communication Metode NLP

Confirm Running






VIDEO JOHNSON