Book By Johnson Alvonco

Service Excellent For The Front Linners

Service Excellent For The Front Linners

Manfaat Training :

  • Mampu meningkatkan kompetensi professional dalam service excellence (layanan prima)
  • Memiliki kemampuan memahami konsep dan prinsip service excellence
  • Dapat memahami variable karakter dan dimensi service excellence
  • Memiliki kemampuan memberikan layanan pelanggan yang memuaskan sehingga target perusahaan lebih mudah tercapai
  • Mampu menghadapi komplain-komplain pelanggan secara efektif sehingga pelanggan tetap puas
  • Dapat menerapkan metode dan tools dalam layanan prima sehingga target perusahaan untuk kepuasan pelanggan tercepai

Materi :

  • Introduction
  • Service Excellence For The Front Liners
  • Competency Service Professional
  • Mindset Professional Dalam Layanan Prima
  • Customer Service Excellence
  • Komponen dan Dimensi Service Excellent
  • Strategy Customer Loyalty Program
  • Customer Service Excellence Strategy
  • Communication Skill In Service For Front Liners
  • Etika Dan Etiket Memberikan Layanan Pelanggan
  • Customer Handling Complaint (Customer Recovery)

Target Peserta :

Customer Service, Front liner, Marketing

Pembicara / Fasilitator :

  • Johnson Alvonco, Ph. D
  • Dra. Psi. Ani Wijaya, MM (Alternatif Trainer)

(Trainer wajib negatif Rapid Test Covid berlaku selama 14 hari dan menggunakan Face Shield saat mengajar)

Tanggal Pelaksanaan:

Tahun 2022 :

11-12 Januari 2022

16-17 Februari 2022

23-24 Maret 2022

26-27 April 2022

23-24 Mei 2022

16-17 Juni 2022

28-29  Juli 2022

11-12 Agustus 2022

28-29 September 2022

20-21 Oktober 2022

28-29 November 2022

13-14 Desember 2022

Jam Pelaksanaan :

  • Online Training: 1 hari / jam 09.00-16.00 WIB
  • Online Training: 2 hari / jam 09.00-16.00 WIB
  • Offline Training: 2 hari / jam 09.00-16.00 WIB

Tempat :
Alternatif Hotel: Ciputra Hotel, Ibis Group, Hotel Oria Jakarta, Hotel Holiday Inn Jakarta wahid hasyim, Hotel Twin Plaza , hotel lainnya yang akan kami konfirmasi Alternatif kemudian

Metode Training :

  • Online Training (Zoom Metting)
  • Offline Training (Di Hotel / Johnson Training Center) 

Fee Training :

  • Online Training: Rp. 3.500.000,-/orang / 1 hari full day 
  • Online TrainingRp. 5.500.000,-/orang / 2 hari full day

Fee Training (Jakarta):

Rp. 5.950.000,-/ orang (Offline Training)

Private Training :

Rp. 8.000.000,-/ orang (PASTI RUNNING)

Fee Training (Luar Kota):

Rp. 12.000.000,-/ orang (PASTI RUNNING)

Rp. 8.500.000,-/ orang (kirim 1-5 peserta)

Rp. 8.000.000,-/ orang (kirim diatas 5 peserta)

Inc : Seminar Kit, Certificate, Lunch, Snack, Souvenir

INFORMASI

Registrasi, hubungi :

Johnson Indonesia – Training Center

Nur/ Komariah/ Ria/ Nisa / Dinda

Telp. (021) 541 9152/ 541 7516, Hp: 0815 972 5020

E-mail:

[email protected]

[email protected]

Website:

https://www.johnson.co.id

http://www.seminarjohnson.com

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