Book By Johnson Alvonco

Customer Relationship Management (CRM)

Customer Relationship Management (CRM)

Cuplikan Materi klik Di sini langsung ke Youtube kami

Manfaat Training :

  • Memahami konsep dan prinsip Customer Relationship Management (CRM)
  • Memahami kaitan strategis CRM dengan tiga funsi binis front-liner: bagian customer service, marketing (pemasaran), penjualan (selling)
  • Dapat mengembangkan dan menerapkan kunci sukses strategi pengelolaan customer
  • Mampu menerapkan strategi 4-R CRM: Relationship, Retention, Referrals, Recovery
  • Memahami langkah-langkah implementasi CRM ditempat kerja, beserta faktor-faktor keberhasilannya.

Materi Training :

  • Hari Pertama
    • Introduction to Customer Relationship Management (CRM)
      • Mengapa ada CRM?
      • Konsep dan Prinsip CRM Secara Umum
      • Tujuan CRM
      • Model CRM
      • Konsep 4 R Dalam CRM (Relationship, Retention, Referrals, Recovery)
      • Parameter Sukses CRM
    • Fungsi Strategis CRM
      • CRM dan Customer Service Excellence
      • CRM dan Marketing Strategy (Strategi Pemasaran)
      • CRM dan Selling Strategy (Strategi Penjualan)
    • Designing dan Implementing CRM Strategic
      • Kendala dan Hambatan CRM
      • CRM Data Management
      • CRM infrastructure & Technology
      • CRM Project Planning
      • CRM Analysis
      • Implementation of CRM
      • Perfomarnce Control CRM Implementation
    • Workshop CRM

Target Peserta :

Manajer, Supervisor, Staff : Marketing, Sales, Custumer Service, CRM, dll

Team Trainer Johnson Indonesia :

  • Johnson Alvonco, Ph.D

(Trainer wajib negatif Rapid Test Covid berlaku selama 14 hari dan menggunakan Face Shield saat mengajar)

Tanggal Pelaksanaan :

08-09 September 2020 13-14 Oktober 2020

11-12 November 2020

17-18 Desember 2020

Jam Pelaksanaan :

  • Online Training: 2 hari / jam 09.00-12.00 WIB
  • Offline Training: 2 hari / jam 09.00-16.00 WIB

Tempat :
Alternatif Hotel: Ciputra Hotel, Ibis Group, Hotel Oria Jakarta, Hotel Holiday Inn Jakarta wahid hasyim, Hotel Twin Plaza , hotel lainnya yang akan kami konfirmasi Alternatif kemudian

Metode Training :

  • Online Training (Zoom Metting)
  • Offline Training (Di Hotel / Johnson Training Center)

Fee Training (Jakarta):

  • Online Training: Rp. 2.500.000,-/orang
  • Offline Training 5.950.000,-/orang

Private Training :

Rp. 8.000.000,-/ orang (PASTI RUNNING)

Fee Training (Luar Kota):

Rp. 12.000.000,-/ orang (PASTI RUNNING)

Rp. 8.500.000,-/ orang (kirim 1-5 peserta)

Rp. 8.000.000,-/ orang (kirim diatas 5 peserta)   

Inc : Seminar Kit, Certificate, Lunch, Snack, Souvenir

INFORMASI

Registrasi, hubungi :

Johnson Indonesia – Training Center

Nur/ Komariah/ Ria/ Nisa / Dinda

Telp. (021) 541 9152/ 541 7516, Hp: 0815 972 5020

E-mail:

[email protected]

[email protected]

Website:

https://www.johnson.co.id

http://www.seminarjohnson.com

DOWNLOAD BROSUR

FORM REGISTRASI

Kode Training

Topik Training

Tanggal Training

Lokasi Training

Tipe Permintaan

Peserta yang didaftarkan

Nama

Jabatan

Metode Pembayaran

Pesan

Enrroled By:

Nama

Email

Nama Perusahaan

Jabatan

Telp Kantor

Fax

No. Hp

Note

Kirim Salinan Form ke Email saya

captcha
Masukkan kode diatas:

Print Friendly, PDF & Email

<
<
<
<

JADWAL FIXED TRAINING
Financial Management For Non Finance (FINON)

Confirm Running
Oktober, 26-27, 2020

Online Class
Effective Working Habits

Confirm Running
Oktober, 22-23, 2020

Negotiation Skill For Business

Confirm Running
Oktober, 15-16, 2020

Online Class
Public Speaking And Being Confident

Confirm Running
Oktober, 27, 2020

Online Class
Creative Thinking (Teknik Berfikir Kreatif)

Confirm Running
Oktober, 22-23, 2020

Complaint Handling Management

Confirm Running
Oktober, 21, 2020

Online Class
Customer Relationship Management (CRM)

Confirm Running
Oktober, 30, 2020

Online Class
UPDATE PSAK TERKINI (PSAK 71, PSAK 72, PSAK 73, ISAK 33, ISAK 34)

Confirm Running
Oktober, 20, 2020

Online Class
Product Development

Confirm Running
Oktober, 21-22, 2020

Online Class
Analisa Laporan Keuangan (ALK) Menggunakan Metode Financing Waterfall Cash Flow

Confirm Running
Oktober, 20 & 22, 2020

Online Class
Activity Based Costing

Confirm Running
Oktober, 27-28, 2020

Online Class
Cost Management Reduction – Driving Cost Down

Confirm Running
Oktober, 30, 2020

Online Class
Total Productive Maintenance (TPM)

Confirm Running
Oktober, 22-23, 2020

Online Class
5- WHYS “Root Cause Analysis”

Confirm Running
Oktober, 27, 2020

Online Class
Great Leadership

Confirm Running
Oktober, 26-27, 2020

Online Class
Accounting Receivable Management

Confirm Running
Oktober, 21-22, 2020

Online Class
Account Payable Management

Confirm Running
Oktober, 27-28, 2020

Coaching & Counseling Skill

Confirm Running
Oktober, 21-22, 2020







VIDEO JOHNSON