Book By Johnson Alvonco

Etika Dan Pelayanan Customer (Beauty Class)

Etika Dan Pelayanan Customer (Beauty Class)

Manfaat Training :

  • Memahami etika dan pelayanan customer
  • Mampu menerapkan etika dan pelayanan customer

Materi :

  1. Konsep Dan Prinsip Dasar Customer Service Excellence Sosiologi
  2. Mindset Professional Dalam Layanan Prima
  3. Service Value Added
    • Component Service
    • Dimensi Kualitas Service
  4. Keterampilan Berkomunikasi Dalam Layanan Pelanggan
    • Kenali Pelanggan Anda
    • Direct Communication
    • Teknik Komunikasi (Indirect – Telepon) Dalam Layanan Pelanggan
  5. Hospitality (Keramahtamahan) Dalam Layanan Pelanggan
  6. SMART Handling Complaint
  7. Penampilan Professional (Grooming) – BEAUTY CLASS

Target Peserta :

  • Petugas Front-Line, Customer Service

Trainer & Facilitator :

  • Dra. Psi. Ani Wijaya, MM.
  • Johnson Alvonco, Ph. D

Tanggal Pelaksanaan :

23-24 April 2018

24-25 Mei 2018

06-07 Juni 2018

16-17 Juli 2018

16-17 Agustus 2018

Jadwal Public Training 2018 Lengkap

Jam Pelaksanaan :

09.00 – 16.00 WIB

Tempat :
Ibis Group, Oria, Amos Cozy, The Park Lane, Harris Group, hotel lainnya yang akan kami konfirmasi kemudian

Fee Training (Jakarta) :

Rp. 5.750.000,-/ orang

Private Training:

Rp. 8.000.000,-/ orang (PASTI RUNNING)

Fee Training (Luar Kota):

Rp. 8.500.000,-/ orang (kirim 1-5 peserta)

Rp. 8.000.000,-/ orang (kirim diatas 5 peserta)

Inc : Seminar Kit, Certificate, Lunch, Snack, Souvenir

 

INFORMATION

For Registration, Please Contact :

Johnson Indonesia – Training Center

Dwi/ Nur/ Komariah/ Ria

Telp. (021) 541 9152/ 541 7516, Hp: 0815 972 5020

E-mail:

infotraining27@gmail.com

info27@johnson.co.id

Website:

http://www.seminarjohnson.com

http://www.johnson.co.id

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Training For The Trainers (TOT)

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Accounting Best Practice

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Basic Accounting

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Interpersonal Communication Skill & Assertiveness Skill

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Basic Multifinance Business

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Supplier Evaluation

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Mekanisme dan Manajemen Risiko LC, SKBDN

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Failure Mode Effect Analysis (FMEA)

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